Please read these terms carefully before using our website or services.
Last updated: January 2024
By accessing or using the Iris-zone website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not access our website or use our services.
Iris-zone provides guided urban tour experiences across Australian cities. Our services include walking tours, food experiences, photography tours, and private custom tours. Specific tour details, including duration, inclusions, and pricing, are provided on our website and in booking confirmations.
Tour bookings are made through our website booking form or direct communication. Submitting a booking request does not guarantee availability. A booking is confirmed only when you receive written confirmation from us and complete payment as instructed.
All prices are quoted in Australian Dollars (AUD) and include applicable taxes unless otherwise stated. We reserve the right to modify pricing at any time, though confirmed bookings will be honoured at the quoted price.
Full payment is typically required at the time of booking confirmation. We accept various payment methods as communicated during the booking process. Failure to complete payment may result in cancellation of your booking.
We reserve the right to cancel or reschedule tours due to weather conditions, safety concerns, or insufficient participants. In such cases, you will be offered an alternative date or a full refund.
Our walking tours involve moderate physical activity. Participants should be able to walk for the duration specified and stand for extended periods. Please inform us of any mobility concerns or accessibility requirements when booking.
Participants are expected to behave respectfully towards guides, fellow participants, and members of the public. We reserve the right to remove any participant whose behaviour is disruptive, dangerous, or inappropriate, without refund.
Most tours are suitable for all ages. However, certain tours (such as nightlife experiences) are restricted to participants aged 18 and over. Age requirements are specified in individual tour descriptions.
Participation in our tours is at your own risk. While we take reasonable precautions to ensure safety, we are not liable for:
We recommend participants obtain appropriate travel insurance that covers tour activities. Our liability is limited to the maximum extent permitted by Australian law.
All content on this website, including text, images, logos, and design elements, is the property of Iris-zone or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
We may take photographs or video during tours for promotional purposes. By participating, you consent to being photographed and to the use of such images in our marketing materials. If you prefer not to be photographed, please inform your guide at the start of the tour.
You agree not to:
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Accessing third-party links is at your own risk.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any modifications indicates acceptance of the updated terms.
These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Victoria.
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
For questions about these Terms of Use, please contact us:
Iris-zone
Level 4, 221 Queen Street
Melbourne VIC 3000
Australia
[email protected]