Privacy Policy

Last updated: January 2024

Introduction

Iris-zone ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tour services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit a booking request through our website
• Contact us via email with enquiries
• Subscribe to our newsletter or promotional materials
• Participate in surveys or provide feedback

This information may include your name, email address, preferred tour selections, and any additional details you choose to share about your requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your tour bookings
• To communicate with you about your enquiries and reservations
• To send you relevant information about our services when you have opted in
• To improve our website and user experience
• To analyse website usage and trends
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our website and services
• With our tour guides to facilitate your booked experiences
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of your personal data
• Restriction of processing
• Data portability
• Objection to processing

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Iris-zone
Level 4, 221 Queen Street
Melbourne VIC 3000
Australia
[email protected]